Stand out with a webchat experience that leaves visitors happy and eager to continue the engagement
Scripted & predefined exchanges won’t cut it anymore
Early handoffs to employees drain resources
NLU and NLG required for authentic exchanges
Conversica uses the full power of AI to deliver the most authentic web exchanges, collecting insights to continue the conversation offline
A scripted experience that forces visitors down a predefined path turing them off and shutting down any continued conversations
of contacts can't find answers to simple questions so they turn to a chat bot. But,
of users are dissatisfied with the scripted chat bots
Ensure the webchat experience endears a visitor to your brand and empowers continued engagement by and RDA on multiple channels across the customer journey
If your responses are robotic, fail to answer questions adequately, or can’t deliver on a request, customer experiences suffer.
Conversica: Powerfully Human - Dynamic & Adaptable
The only solution to use both NLU & NLG to hold truly human-like, dynamic and meaningful conversations
Uses the power of AI to understand intent, generate responses and identify appropriate answers
Understand free-form responses, dynamically generate tailored exchanges and autonomously take action
More than a point-in-time engagement, RDAs build rapport across the customer journey
Simple Bots: Frustrating Experience - Scripted & Robotic
Relies on pick lists and scripts that force contacts down a predefined journey.
Understand basic sentiment, just enough to ensure you stay on the scripted path.
Simple requests require intervention slowing the engagement or abandoning the exchange.
Designed to accomplish what the client wants, not the customer leading to a unsatisfying experience.
If it’s not armed with NLP, it’s not real AI. There’s a world of difference between our Powerfully Human conversations and a dumb bot. Swipe through the conversation below to see the difference
Conversica Chat
Dumb Chatbot
No pesky pick lists…. Just ask a question
No way to ask a question — forced down a predefined path
Visitor defines their journey, RDAs are here to support any request
Visitor has to respond four times before they have the opportunity to ask a question
Captures lead data and personalizes the exchange
Only way to get help is to provide an email and talk to a human
How is the Revenue Digital Assistant™ able to have a natural two-way interaction?
The core value of Converisca's Assistants is their ability to engage in conversation with leads. Your Assistant deciphers lead responses through analysis of the intents and entities within them. The intent is the purpose or goal behind what the lead says in their message. For example, if a lead responds with "Yes, I would like a call" their intent is to express interest in moving forward in the conversation. The Assistant is able to associate this response with the Interest Confirmed intent and handle it accordingly.
How does the Assistant respond to open-ended questions?
Conversica offers the ability to enable your Revenue Digital Assistant to acknowledge common questions immediately, in the course of the natural conversation. With Conversica Answers, you can create custom Answers to FAQs you know your team usually has to answer, and allow your AI-powered assistant to answer questions quickly, consistently and all while driving toward the desired outcome.
Discover all the pieces that make our platform the most advanced in the industry.
Conversational AI Platform
Omni Channel Multi-Language
Integrations
Reports and Analytics Dashboards