Variable-based conversation architecture offers complete customization in a fraction of the time. Scale personalization & segmentation without sacrificing performance.
Human-like variability improves deliverability
Leverage all insights to improve relevancy
Create highly segmented conversations in no time
Conversica’s 700+ prebuilt conversations & variable-based design offers client all the customization & better performance in a fraction of the time
Other solutions require clients build & maintain each conversation, limiting the volume and variation of personalized conversations supported
Conversica takes a different approach to conversation management that harnesses the power of AI, maximizes performance & prioritizes time to value. No dedicated or specialized resources required.
Finely segment and customize conversations without the burden of setting up and maintaining hundreds of exchanges per segment
Conversica: Better Performance & Best Time to Value
Customize every aspect of a conversation exchange and workflow to match your brand tone & objective
Variable-based conversations saves countless hours - so you can deliver more, tailored converations
Dynamically generate each exchange providing human-like variability & avoiding spam filters
Leverage account and contact insights for the most personalized and relevant exchanges
Other Solutions: Difficult to Administer & Poor Performance
“Fully Customizable” = You do all the work to write and maintain every conversation and workflow
It takes so long to create each conversation it’s hard scale to support segmentation needs of the business
Static exchanges, even if personalized, get caught in spam filters often
Conversations populated with pull fields from a single system are no better than a standard mass email tool
Conversations built and optimized to influence and persuade
Customize every aspect of the conversation in just minutes
Use what you know to deliver an exceptional experience
Deliver the answer, no intervention needed
Use account data and contact activities to segment
Customize each exchange without writing a single message
Leverage pull fields to add personalization to subject lines
Track when a link is clicked and by whom
You control the timing and number of attempts
Tailor lead status by conversation
How can I segment my leads with Conversation Rules?
With Conversation Rules, you can select the appropriate conditions and logical operators from your integrated system. This allows you to route leads depending on specific values that are important to you.
When reviewing my conversations, how do I know what I can customize?
Each Conversica conversation contains a variety of variables. While carefully curated by our Conversation specialists, these variables are defined and highlighted by color in the Conversation Editor, so you can made edits and see the changes applied to the conversation example right away.
How does the RDA know how to answer customer questions?
With Conversica Answers, our AI technology analyzes the response, going beyond identifying key words or phrases and reviews the entire context of the incoming response for a question. After reviewing the custom answers you have provided, the AI-powered assistant is able to confidently select the best answer to keep the conversation going.
How can I tell what my RDA is going to send customers?
The Conversica Conversation Editor is your one-stop-shop to explore what your RDA will send to customers and when in their journey. Conversations are represented as a series of exchanges, or building blocks, which help you to understand the conversation flow, key settings, and possible actions. To help you visualize each conversation’s flow and function, Conversica displays your Conversations within your Dashboard.
Discover all the pieces that make our platform the most advanced in the industry.
Natural Language Processing
Omni Channel Multi-Language
Reports and Analytics Dashboards