Check in with every customer using personalized two-way conversations that drive adoption, increase retention, and deliver an exceptional customer experience.
Empower your revenue team to give the experience your customers deserve. Unlike customer success platforms, Revenue Digital Assistants™ work autonomously to take action based on insights and initiate meaningful conversations with every customer.
Continually monitor performance, collect feedback, and leverage insights to take quick action.
Drive higher engagement rates that generate more revenue for your team.
Stay in contact through onboarding, follow up on usage trends, and encourage advocacy to retain and grow your accounts.
Deliver a tailored touch to every customer with personalized emails crafted by your AI assistant.
Net Dollar Retention
of low-usage customers connected to CSM
Discover how industry leaders are using Revenue Digital Assistants™ to transform their customer success team into a Growth Workforce™ that delivers powerful conversational brand experiences designed to win revenue and growth.
Allows small team to cover 37k customers
With a 34% conversion rate from 10k customers
Conversica is the only solution fuelled by billions of human conversations spanning over a decade, making our Revenue Digital Assistants™ intelligent enough to deliver prompt, personal, and Powerfully Human™ conversations at scale.
Your Revenue Digital Assistant for Customer Success can gauge your customers interest level in purchasing additional products, services or projects.
Common uses include (1) upselling capacity expansions or upgrades and (2) cross-selling different products into the same buying center or the same product into different buying centers.
Regularly communicate with customers to ensure engagement and healthy adoption. Invite clients to meet you at an event or inform them of an account team transition.
Common uses include (1) scheduling routine account reviews to report on performance and (2) sending awareness tips to improve product usage.
Drive response to customer feedback, reviews, surveys, and more and use these insights to continue to build relationships and grow your accounts.
Common uses include (1) sending a survey to your customer after onboarding for feedback on the process and (2) encouraging the completion of the semi-annual NPS survey by sending timely reminders.
Ensure products are being used by customers and end users by driving adoption of key features, product updates, and planned maintenance notifications.
Common uses include (1) providing a series of step-by-step guides to accelerate the ramp-up time and (2) when a specific product usage metric is declining, starting a conversation .
Avoid unexpected churn by leveraging a Revenue Digital Assistant for Customer Success to uncover potential issues early
Common uses include (1) avoiding churn by sending automatic renewal reminders to customers and (2) attempting to renew subscriptions on recently lost accounts by staying in touch.
Whether you are looking to expand within an existing organization or a new organization, customer referrals are essential to growth
Common uses include (1) gauging your customers interest in providing a written or video testimonial and (2) reaching out to see if your customer is interested in sharing their results during a webinar.
Roll out the red carpet to ensure a smooth onboarding experience for new customers with continued personalized follow-up throughout the entire onboarding process.
Common uses include (1) sending predetermined welcome communication pieces and introducing them to their CSM team and (2) sending and requesting onboarding materials in a staged approach to not overwhelm.
Bring us onto the team. Conversica seamlessly integrates into your existing tech stack to utilize insights and triggers across multiple platforms. See all of our supported integrations.
Take a deep-dive into Conversational Customer Success and explore how you can accelerate your team’s path to success.
Help your customer success managers proactively deliver personalized two-way conversations at scale to keep customers happy and accounts healthy.
Scale your strategy for customer retention and growth with Conversational AI that engages, retains, and grows your existing customer base to grow revenue for your team.
Put an AI-powered net retention plan in place to amplify your efforts, enhance personalized engagement, and deliver value to customers — without increasing your headcount!
See how customer success teams benefit from adopting a Growth Workforce™ model to reduce operating costs and accelerate revenue growth.
Deliver conversational customer success experiences designed to drive revenue and growth for your team. What can our Revenue Digital Assistants™ do for your customer success team today?