Never compromise on customer experience. Revenue Digital Assistants give your team unlimited capacity for the conversations required to retain and grow your accounts.
Delivers the conversational capacity to give every account the same level of personalized attention from onboarding on
Continous engagement through personalized & meaningful conversations improves engagement and drives loyalty
Offload routine tasks, freeing the team to dedicate more time to strategic planning and growth activities
Keep all customers up to date on expansion opportunities & gauge interest before engaging a rep
Consistently engage in two-way conversations with EVERY customer to uncover issues early, drive adoption, streamline renewals, find advocates and gauge interest in expansion.
Conversica: Autonomously Works on Your Behalf
Initiates conversations, collects insights & answers questions, alerting the right rep when the contact is ready
Performs a wide variety of actions & tasks to drive overall account health autonomously and at scale
Uses triggers and insights from your Customer Success platform to automate conversations & drive the best action
Less work than traditional automated sequences with 2x the benefit; RDAs respond and drive a task to completion
Other Solutions: Need Hands-On Management
One-way communication that requires rep to filter through results & identify who is ready to take the next step
Understands only basic message sentiment and passes the lead to a human to determine the next action
Provides a warm body, dependent on rep to collect all required information for the initial meeting
One-way static messages with basic pull fields—increases reach but still dependent on human to take action
Revenue Digital Assistants have over a decade of experience proactively engaging with customers, keeping an open dialog to surface revenue opportunities, drive account health and harness advocates.
Roll out the red carpet to ensure a smooth onboarding experience for new customers with continued personalized follow-up throughout the entire onboarding process.
Check in at every step to offer tips to improve the onboarding experience
Identify missed milestones and drive action to keep the process moving
Regularly engage with all customers, maintaining an open line of communication to highlight account changes, review results, drive adoption and explore growth.
Schedule account reviews on CSMs’ behalf
Monitor low usage & start a conversation to learn why & schedule a follow-up
Make sure customers and end users take advantage of the full value of your products by driving adoption of key features, product updates, and planned maintenance notifications.
Gauge interest in product announcements through authentic, two-way dialog
Explore customers’ interest in participating in a beta product
Your Revenue Digital Assistant for Customer Success can leverage account insights to gauge your customers' interest level in purchasing additional products, services or projects.
Cross-sell into different buying centers or customer locations
Facilitate expansion opportunities for accounts approaching their capacity limits
Avoid unexpected churn. Revenue Digital Assistant for Customer Success connect with customers to uncover potential issues early, before they become a barrier to renewal.
Kick off the renewal process with the point of contact by verifying information and setting a meeting
Notify your accounts of promotions and discounts to encourage early renewal
Drive responses to customer feedback, reviews, surveys, and more to explore issues, then use these insights to build relationships and grow your accounts.
Encourage the completion of the semi-annual NPS survey by sending timely reminders and follow-ups
Solicit product or beta feedback from customers and encourage online reviews
Whether you’re looking to expand an existing account or land a new one, customer referrals are essential to growth. Continuously mine your satisfied customers for sharable stories and new referrals.
Gauge your customers' interest in providing a written or video testimonial
Reach out to see if your customer is interested in sharing their results during a webinar
Allows small team to cover 37k customers
With a 34% conversion rate from 10k customers
It’s time to change the way you do business! Conversation Automation tools scale two-way, human-like lead outreach to engage every contact and discover opportunities faster and easier than ever before.
Now is the time to put an AI-powered net retention plan in place—amplify your efforts, your customer touch, and value delivered BEFORE customer’s churn plans solidify, without adding headcount.
IHS Markit leverages Conversica Revenue Digital Assistants to help determine which leads really were ready to talk to a Salesperson, as well as drive customer health and help expand current relationships via upselling and cross-selling opportunities.
Internet Brands, Hexagon AB, and the San Diego Padres are all in vastly different industries. But they do have one thing in common: they’re using Conversica’s AI-powered Conversation Automation to supercharge their revenue teams.